Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Best Sports Betting Sites. Whether you have spotted an out-of-date bonus term, want to flag a payout problem at a sportsbook we cover, or have a question about how we rank Canadian betting sites, you can contact us by email and a person will read it.
The fastest way to contact our editors
Email is the only channel we run. Write to [email protected] and include as much detail as you can. We aim to reply within two working days, though correction requests that need us to re-check a sportsbook's terms can take longer.
A few things that help us answer properly on the first reply:
- The name of the sportsbook or betting app you are asking about.
- Which page on marcopolobygryphon.com the issue relates to.
- Your province or territory, if availability, payment methods or minimum age are part of the question.
- Screenshots of terms, odds or cashier screens if you are reporting something that has changed.
Please do not send us account numbers, passwords, copies of ID documents or full card details. We never need them, and we cannot access anyone's betting account.
What we can help with — and what we cannot
| We can help with | We cannot help with |
|---|---|
| Corrections to bonus terms, odds descriptions or banking details on our pages | Releasing a withdrawal, reversing a bet or lifting an account limit |
| Explaining how rollover, wagering requirements or reduced juice work in plain terms | Acting as an intermediary in a dispute with a sportsbook |
| Questions about our ranking method and editorial ratings | Providing tips, predictions or any guidance on what to bet |
| Suggestions for sports, leagues or markets you want covered | Confirming whether a specific operator is legal for you personally — that is a question for your provincial regulator or a lawyer |
| Partnership and advertising enquiries | Recovering funds, identity verification or KYC approval |
If your problem is with a sportsbook rather than with us, contact that operator's own support first — live chat and email are the usual routes — and keep a written record. If the operator's response stalls, its licensing body is the next step. Telling us about it afterwards still helps: repeated, documented complaints about slow or refused payouts change how a site scores with us.
How commercial relationships work here
Some of the links on this site are commercial. If you open an account through one of them, Best Sports Betting Sites may earn a commission at no extra cost to you. That arrangement pays for the research, and it does not decide the order of our rankings or the editorial rating we give a sportsbook. If we downgrade a site we have a commercial link with, the link stays and the rating changes — not the other way round. Advertisers cannot see our reviews before publication and cannot request edits to them.
Contacting us about a specific sportsbook we list
Most reader mail is about one of the operators we cover. Below are the three that currently sit at the top of our list, with what tends to prompt questions about each. If your message concerns one of them, mentioning the offer you saw and the date helps us check whether the terms have moved since we last verified them.
Instant Casino — our top-rated pick, rated 10.0
Instant Casino leads our table mainly on the strength of its combo-bet promotion: up to 40% extra on combo bets. Most questions we get are about how that percentage is calculated, how many legs a combo needs to qualify, and whether it applies to hockey and NFL markets or only selected competitions. Those are operator-side conditions and they can change, so check the promotion page in your account before you stake anything — and tell us if what you see there differs from what we have published.
Limitation to be aware of: a combo-focused headline offer is worth little to bettors who stick to single moneyline or point-spread wagers, and boosted parlays reward higher-variance betting. If straight singles are your habit, the top rating on our list is not automatically the best fit for you.
Ivibet — rated 9.9
Ivibet appears high on our list for the breadth of its sportsbook rather than for one headline promotion. Its advertised sign-up offer is a sport bonus up to €150. Reader queries here usually concern currency: the stated bonus is quoted in euros, so if you deposit and are paid in Canadian dollars, ask the operator how the cap converts and whether conversion costs apply before you accept the bonus. We flag that because we will not restate a euro figure as though it were C$.
Limitation to be aware of: a bonus advertised in a foreign currency is harder to compare against a straight CAD offer, and any conversion spread quietly reduces its value.
Betninja — rated 9.7
Betninja draws questions because its welcome offer is a combined one: up to $2,500 plus 100 free spins. That structure spans sportsbook and casino, which means the wagering conditions attached to the cash portion and the spins portion are usually different. Before claiming, read which part of the bonus has rollover attached, at what multiple, and over what time window — and check whether qualifying bets must meet a minimum odds threshold.
Limitation to be aware of: a large advertised maximum only applies to the largest deposits, so the headline number is not what a typical bettor receives. Mixed sport-and-casino bonuses also tend to carry stricter clearing rules than a plain free bet such as 5bet's C$45 free bet for C$30, or Wintino's 100% up to $150.
Money questions we get asked most
Reading our reviews costs nothing. The cost of taking part sits with the sportsbook: a qualifying deposit, and in the case of most welcome offers a qualifying bet at minimum odds. No offer on this site is free money, and we will not describe one that way — every promotion listed here requires you to deposit or stake your own funds first.
The banking questions that reach our inbox tend to fall into the same handful, so here is what to check with any operator before you commit:
- Deposit routes. Interac, bank cards, bank wire, money transfer, voucher or player transfer and cryptocurrency are the methods Canadian bettors most often ask about. Availability varies by operator and sometimes by province — confirm on the cashier screen, not the marketing page.
- Currency. Where CAD is offered, use it. Holding a balance in another currency means paying a conversion spread twice.
- Withdrawal timing. Crypto payouts are typically the quickest, bank wires the slowest, with cards and transfers in between. Any figure an operator advertises is its own claim, not a speed we have measured.
- Fees and limits. Ask about withdrawal fees, minimum and maximum payout amounts per transaction and per week, and whether the first withdrawal is treated differently.
- Verification. KYC checks usually trigger on your first withdrawal. Submitting ID early is the single most effective way to avoid a delayed payout, and "lighter KYC" still means checks exist.
If an operator quotes you timings or fees that contradict what we have published, that is exactly the kind of message we want.
The markets and products our coverage spans
Questions land more accurately if you know what we do and do not write about. Our sportsbook reviews look at market depth across the sports Canadians actually bet: NHL, NFL, NBA, MLB, soccer, horse racing through attached racebooks, golf and MMA. Within those we assess the bet types on offer — moneyline, point spread, totals, futures, props, parlays and same-game parlays — plus live and in-play betting, pricing and reduced-juice lines, and the betting limits available to winning accounts.
Almost every operator we cover also runs product lines beside the sportsbook. Casino sections with slots, table games and live-dealer rooms are the most common, which is why several offers on our list bundle free spins with a sports bonus. Some also run poker or racebooks. Those adjacent products matter for two practical reasons: bonus funds frequently move between them under different wagering rules, and a shared wallet means casino play can affect a sportsbook bonus you are still clearing. We also publish comparisons that sit outside standard sportsbook coverage, including our Best Non GamStop Casinos 2026 roundup, if that is the subject of your enquiry.
How we assess the sites we list
Our ratings come from documentary research and verification, not from testing. We do not claim to have deposited, bet or withdrawn at these operators. What we do is read the published terms, check licensing disclosures, compare advertised pricing across common markets, track the public record of complaints about payouts, and re-check the details on a schedule — this page was last fact-checked on Sep 25, 2026. Editorial ratings such as 10.0 for Instant Casino or 9.2 shared by WSM Casino and DisCasino are our own scores. They are not customer-review averages and should not be read as such.
- Pricing and market depth across the leagues Canadian bettors follow.
- Payout reliability and the operator's track record of paying.
- Banking suitability for Canada, including CAD support and crypto options.
- Bonus terms read in full — rollover, minimum odds, caps and expiry.
- Mobile experience, whether through a dedicated betting app or a browser site.
- Support quality and how clearly the operator handles verification.
If you believe we have weighted something wrongly, say so. We would rather argue a scoring decision by email than leave a reader thinking the list is arbitrary.
Eligibility, licensing and the questions we cannot answer for you
The sportsbooks featured on marcopolobygryphon.com accept bettors from across Canada and operate under international licences. They are not licensed by a Canadian provincial regulator, and an international licence is not Canadian government approval — it means a foreign authority oversees the operator, with whatever protections that particular regime provides. Single-event sports betting is legal in Canada, but each province and territory regulates its own market differently, and the legal position for bettors using internationally licensed sites is a grey area rather than a settled one.
Minimum age depends on where you live: 19 in most provinces and territories, 18 in Alberta, Manitoba and Quebec. Operators set their own age floor too, and it may be higher. We cannot tell you whether a particular site is permitted for you specifically — that depends on your province and your circumstances, and we are not able to give legal advice by email.
If your message is about your own gambling or someone else's, say so plainly and we will point you to Canadian support services rather than to an operator. Deposit limits, time-outs and self-exclusion tools are available at most of the sites we list, and they are worth setting before you need them.
One email address, read by the editorial team: [email protected]. Corrections and payout reports get priority, because they are the messages that make the rest of the site more accurate. No automated reply, no ticket number — just a response from someone who has read what you sent.